Get in Touch With Us
Got a question about something you read on dimsum.co.uk, spotted an offer that needs a second look, or want to suggest a brand we haven't covered yet? This page explains the best way to reach us and what happens once your message lands in our inbox.
The Best Way to Reach the Team
Email is the most reliable route to us. Send your message to [email protected] and a member of the editorial team will pick it up personally — we don't rely on automated replies to do the work of a real answer.
A quick note on what your enquiry is about helps us route it to the right person faster. For example, tell us whether it's about a specific operator, a bonus term, a factual correction, or something else entirely.
What We Can Help With
- Questions about a listed casino — If you want more detail on how Betmica, Kikibet, Betninja or any other site featured on dimsum.co.uk was assessed, we're happy to explain our reasoning.
- Corrections and updates — Welcome offers, wagering conditions and site details change often. If something looks out of date, flagging it helps us keep the comparison accurate for everyone else too.
- Suggestions for new brands — New non-Gamstop casinos launch regularly. If you've come across one worth a look, let us know and we'll consider it for review.
- Feedback on our ranking method — If you'd like to understand how we compare payment options, game libraries or bonus terms, we're open to explaining the criteria behind our lists.
- General enquiries about gambling without exclusion schemes — Questions about how self-exclusion interacts with sites operating outside GAMSTOP, or about licensing and eligibility, are welcome.
What Happens After You Send a Message
Every email is read by a real person on the team, not a bot filtering keywords. We aim to reply within a couple of working days, though enquiries that need extra research — such as a claim about a specific operator's terms — can take a little longer while we verify the detail properly.
We won't ask for account passwords, deposit information or any details tied to a casino account. Legitimate correspondence from us will only ever come from our own email address.
Before You Write In
If your question is about which sites currently rank highest or how the offers on this page compare, you may find the answer already covered on our Trusted Non GamStop Casinos UK page, which walks through the current top-rated options in more depth. It can save you a wait if the answer is already there.
For anything not covered — a specific operator query, feedback on how we rate and rank sites, or a general question about betting sites operating outside the exclusion scheme — email is still the quickest route and we're glad to hear from you.
A Note on Responsible Gambling Enquiries
If your message touches on concerns about gambling habits, whether your own or someone else's, please say so plainly in your email. We'll point you towards appropriate independent support resources rather than leaving you without a response. This site is intended for readers aged 18 and over, and we take that seriously in how we respond to every message we receive.
Keeping Our Content Accurate
Reader input genuinely shapes what we publish. Bonus terms, payment options and licensing details tied to Curaçao-licensed and other non-Gamstop operators can shift without much notice, and hearing from readers who've spotted a change is one of the ways we keep dimsum.co.uk current. If something we've written affected your decision one way or another, we'd like to know.